Welcome to the SECO Support Center
We are pleased to inform you about an upcoming improvement to SECO’s customer support infrastructure (see PCN 20260032).
As part of our ongoing commitment to enhancing service quality and user experience, SECO will transition to a new unified ticketing platform based on Jira Service Management (JSM).
Starting from April 1st, the new JSM platform will replace the existing systems currently used for:
• Customer support ticketing
• Customer support for Clea IoT solutions
• RMA (Return Material Authorization) requests
In order to be entitled to RMA service, please read return policy terms and conditions.
Use the new Support Portal to create and manage your new support requests.
If your ticket was created before April 1, 2026, please continue using the legacy Support Portal to manage it, by clicking on "Check Ticket Status" button you will be able to find all updates. The legacy portal will remain available until July 31, 2026.